MASTERING EFFECTIVE COMMUNICATION AND INTERPERSONAL SKILL

OVERVIEW

Why do communication problems continue to happen in almost every organisation, even among experienced and capable employees? Why do misunderstandings arise between team members, departments, managers, and even senior leaders? In many workplaces, the real issue is not only technical competence, but the inability to communicate clearly, listen effectively, manage feedback properly, and handle people professionally. When communication breaks down, the impact can be felt at every level of the organisation through confusion, strained relationships, poor coordination, low morale, unresolved conflict, and reduced productivity.

In today’s working environment, effective communication and interpersonal skills are no longer optional. They are essential for employees, supervisors, managers, and leaders alike. Whether it involves giving instructions, conducting meetings, managing expectations, responding to concerns, handling difficult conversations, or working across different personalities and generations, the ability to communicate well directly influences teamwork, trust, performance, and professional credibility.

This two-day interactive programme is designed to equip participants with the practical skills needed to communicate with greater clarity, confidence, and professionalism in the workplace. Participants will learn how to express ideas effectively, listen actively, respond constructively, manage interpersonal challenges, and build stronger working relationships across all levels of the organisation. Through practical exercises, case discussions, and guided activities, the programme focuses on real workplace situations to ensure immediate relevance and application.

By the end of the programme, participants will be better prepared to handle workplace interactions with tact, confidence, and professionalism. More importantly, they will be able to strengthen collaboration, reduce avoidable misunderstandings, and contribute to a more positive, productive, and high-performing organisational environment.

LEARNING OUTCOMES

By the end of this workshop, participants will be able to:

√ Understand the importance of communication and interpersonal skills in workplace effectiveness.

√ Communicate more clearly, confidently, and professionally in daily interactions.

√ Apply active listening and appropriate response techniques to improve understanding.

√ Build stronger working relationships through better interpersonal awareness and communication.

√ Give and receive feedback more constructively.

√ Handle difficult conversations and workplace tension more effectively.

√ Adapt communication style to different people and situations.

√ Develop a personal action plan to improve workplace communication, teamwork, and interpersonal effectiveness.

WHO SHOULD ATTEND?

This workshop is ideal for employees at all levels, including executives, managers, team leaders, and frontline staff who seek to improve their communication and interpersonal skills. It is particularly beneficial for professionals in customer service, sales, human resources, project management, and leadership roles.

COURSE BENEFITS

Businesses benefit from improved teamwork, reduced conflicts, and enhanced productivity. Effective communication fosters collaboration, strengthens relationships, and improves decision-making. Investing in these skills enhances employee engagement, customer interactions, and workplace efficiency, leading to a more positive corporate culture and a competitive advantage.

 TRAINING METHODOLOGY

This workshop employs a dynamic, learner-centered approach that blends theory with hands-on practice. Using a mix of interactive lectures, real-world case studies, and collaborative group activities, participants will engage in role-playing scenarios, problem-solving simulations, and peer discussions to reinforce key concepts.

TRAINING DURATION

Full 2 day training (9:00 am – 5:00 pm)

HRD CORP REGISTERED PROGRAM ID NOS

10001681668

PUBLIC PROGRAM COURSE FEE

Single Registration – RM 1,480.00 nett per participant

Group Registration – RM 1,110.00 nett per participant

(For 4 participants or more from the same organisation)

(The fee covers training materials, lunch, coffee/tea, snacks, supplementary notes, a detailed training report with assessment and a Certificate of Completion)

IN-HOUSE TRAINING ENQUIRY

For more information regarding our In-House/ Public Program courses, please email us your inquiry at [email protected]
or to speak to our Sales Consultant at + 604- 297 6881 or 011-1289 6881.

For public program schedules, please visit our website: www.progresslink.com.my

Register with us today! Training fees are eligible for claims under the HRD Corp Claimable Courses scheme.

REGISTER ONLINE