Malaysian Employment Law, Industrial Relations and Grievance Handling

COURSE OVERVIEW

Are your managers and supervisors handling employee issues correctly, or are they unknowingly creating bigger employment risks for the company? When an employee raises a grievance, refuses instructions, challenges overtime payment, complains about unfair treatment or faces disciplinary action, how confident is your organisation that the matter is being handled fairly, consistently and in line with Malaysian employment law?

In today’s workplace, employment matters can no longer be managed based only on past practice, verbal instructions or common sense. Employers must understand how the Employment Act 1955, Industrial Relations Act 1967, Trade Unions Act 1959, minimum wage requirements and current workplace regulations affect daily Human Resource decisions. Recent updates involving working hours, leave entitlement, Flexible Working Arrangement, discrimination concerns, foreign worker management, workplace harassment complaints have made it even more important for companies to review their employment practices, payroll controls, policies and documentation.

In practice, many employers only realise the seriousness of an employment issue after an employee has lodged a complaint with the Labour Department, Department of Industrial Relations or other formal channels. At that stage, the organisation must be able to justify its actions with proper employment contracts, payroll records, attendance records, leave records, overtime records, warning letters, investigation notes, grievance records and evidence of fair procedure. Where documentation is weak, policies are unclear or management action is inconsistent, employers may face back-payment exposure, penalties, orders, unfair dismissal claims or further dispute escalation.

This 2-day programme is designed to help participants understand Malaysian employment law essentials, statutory obligations, workplace discipline, grievance procedures, documentation standards, labour complaint readiness and industrial relations dispute pathways. Participants will also gain practical awareness of current labour regulation trends, including workplace flexibility, gig-worker regulation, social protection and dispute-resolution mechanisms. Through case discussions, practical examples and scenario-based exercises, participants will learn how to manage employment matters more confidently, handle grievances and misconduct more consistently, and support a fairer, more compliant and harmonious workplace.

LEARNING OUTCOMES

By the end of this workshop, participants will be able to:

✓ Explain the key principles of Malaysian employment law, industrial relations and workplace grievance handling

✓ Describe employer and employee rights and obligations under the current legal framework

✓ Identify latest employment updates affecting wages, working hours, leave, flexible work, harassment, foreign workers and workplace practices

✓ Understand minimum wage compliance and its impact on payroll, overtime, contracts, collective agreements and wage-related grievances

✓ Distinguish between misconduct, poor performance, workplace grievances, employee complaints and industrial relations disputes

✓ Recognise the importance of clear workplace rules, behavioural policies, internal procedures and consistent communication

✓ Apply fair grievance-handling procedures with proper documentation, confidentiality, escalation and timely response

✓ Apply due process, consistency and procedural fairness in handling misconduct, disciplinary action and employee complaints

✓ Identify the role of management and Human Resource personnel in addressing workplace concerns before they escalate into formal complaints or industrial disputes

✓ Identify appropriate channels for labour complaints, monetary claims, conciliation and dispute resolution to support a compliant, fair and harmonious workplace

COURSE BENEFITS

This programme is suitable for Human Resource managers, Human Resource executives, department heads, managers, supervisors, line leaders, employee relations personnel, administration personnel, and anyone involved in managing employees, workplace discipline, grievances, complaints, documentation or industrial relations matters.

 TRAINING METHODOLOGY

The programme uses trainer-led explanation, case discussions, legal update sharing, practical workplace examples, group exercises, scenario analysis, documentation review and action planning. Participants will apply the learning to realistic misconduct, grievance, complaint, wage-compliance and industrial relations situations commonly faced in the workplace.

TRAINING PREPARATION      

Participants are required to have a laptop or computer along with a stable internet connection to ensure smooth participation. A functional camera, microphone, and speakers are also required for this online session conducted via Zoom to support interaction and hands-on activities.

TRAINING DURATION

Full 2 day training (9:00 am – 5:00 pm)

HRD CORP REGISTERED PROGRAM ID NOS
10001683087

PUBLIC PROGRAM COURSE FEE

Single Registration – RM 1,250.00 nett per participant

Group Registration – RM 950.00 nett per participant

(For 4 participants or more from the same organisation)

(The fee covers training materials, supplementary materials, a detailed training report with assessment and a Certificate of Completion)

IN-HOUSE TRAINING ENQUIRY

For more information regarding our In-House/ Public Program courses, please email us your inquiry at [email protected]
or to speak to our Sales Consultant at + 604- 297 6881 or 011-1289 6881.

For public program schedules, please visit our website: www.progresslink.com.my

Register with us today! Training fees are eligible for claims under the HRD Corp Claimable Courses scheme.