OVERVIEW

Why do organisations sometimes recruit candidates who perform well during interviews but struggle to meet job expectations after joining? Why do interviewers spend considerable time asking questions yet fail to identify the most suitable candidates? Effective interviewing requires more than reviewing qualifications, assessing experience or relying on personal impressions. Interviewers must be able to ask the right questions, evaluate candidate responses and identify individuals who possess the appropriate competencies, behaviours and attitudes for the job.

Poor interviewing and selection practices can result in unsuitable hiring decisions, high employee turnover, increased recruitment costs and reduced workplace productivity. Unstructured interviews, ineffective questioning, unconscious bias and inconsistent assessment criteria may prevent interviewers from accurately evaluating candidates. Different job positions also require different assessment approaches, making it essential to select appropriate interviewing techniques based on job requirements.

This programme is designed to strengthen participants’ interviewing and selection capabilities through structured, competency-based, behavioural, situational and job-specific interviewing techniques. Participants will learn how to prepare effective interview questions, assess technical and behavioural competencies, apply probing and active listening techniques, recognise potential hiring risks and evaluate candidates objectively. The programme also addresses common challenges such as lengthy interviews, unclear candidate responses, unrealistic job expectations and difficulties comparing candidates.

By the end of the programme, participants will be able to conduct interviews more confidently, efficiently and consistently. Through practical demonstrations, interview simulations, role-playing exercises and candidate evaluation activities, they will develop structured techniques to assess job suitability, minimise selection errors and make more informed hiring decisions.

LEARNING OUTCOMES

By the end of this workshop, participants will be able to:

✓ Identify essential job requirements, competencies and selection criteria for different positions.

✓ Differentiate and apply structured, competency-based, behavioural, situational and job-specific interviewing techniques.

✓ Prepare relevant and effective interview questions based on job responsibilities and performance expectations.

✓ Apply effective questioning, probing, active listening and STAR techniques to assess candidate responses.

✓ Evaluate candidates’ technical capabilities, behavioural attributes, work attitudes and job suitability.

✓ Recognise common interviewing mistakes, unconscious bias and inappropriate assessment practices.

✓ Apply structured candidate evaluation and scoring methods to support fair and consistent selection decisions.

✓ Conduct effective interviews within appropriate timeframes and make evidence-based hiring recommendations.

COURSE BENEFITS

WHO SHOULD ATTEND?

This program is ideal for HR professionals, hiring managers, supervisors, recruiters, and business leaders involved in recruitment and for those who want to refine their interviewing skills and make more effective hiring decisions.

The programme uses interactive discussions, practical demonstrations, interviewing case studies, question-development exercises, group activities, interview role-plays and candidate assessment simulations. Participants will apply different interviewing techniques to realistic recruitment situations involving candidate evaluation, effective questioning, time management and selection decisions.

TRAINING DURATION

Full 1 day training (9:00 am – 5:00 pm)

HRD CORP REGISTERED PROGRAM ID NOS
10001527473

PUBLIC PROGRAMME COURSE FEE – 1 DAY (HYBRID TRAINING)

Face-to-Face Training (Penang)

Single Registration – RM1,250.00 nett per participant

Group Registration – RM950.00 nett per participant

Remote Online Training

Single Registration – RM1,000.00 nett per participant

Group Registration – RM800.00 nett per participant

Group registration applies to a minimum of 4 participants from the same organisation. Participants may combine Face-to-Face and Remote Online attendance to qualify for the group discount. Fees are charged according to each participant’s selected training mode.

(The fee covers training materials, supplementary notes, a detailed training report with assessment and a Certificate of Completion)

OTHER IN-HOUSE & PUBLIC TRAINING ENQUIRIES

Looking for more training programmes or customised learning solutions for your organisation?

We offer a wide range of Public Training Programs and customised In-House Training to meet your organisation’s learning and development needs.

For programme details, training proposals, quotations or further enquiries, please contact us:

Email: [email protected]
Tel: +604-297 6881
WhatsApp: +60 11-1289 6881

For our latest public training schedules and upcoming programmes, please visit:

www.progresslink.com.my/events/

 

Register with us today! Training fees are eligible for claims under the HRD Corp Claimable Courses scheme.

REGISTER ONLINE