OVERVIEW

Why do the same problems keep coming back even after corrective action has been taken?
Are your teams solving the real root cause—or simply containing the symptoms?
How much time, cost and productivity are being lost through recurring defects, failures and customer complaints?

Many teams spend considerable time collecting information, discussing possible causes and preparing reports, yet still act on assumptions or address only the symptoms. The result is recurring defects, repeated customer complaints, production disruption, rework, scrap, additional costs and declining confidence in the organisation’s problem-solving process.

The Eight Disciplines (8D) Problem-Solving Process provides a structured, team-based methodology for progressing from immediate containment to verified root cause, permanent corrective action and prevention of recurrence. It helps teams define the actual problem, protect customers and operations, analyse cause-and-effect relationships, implement sustainable solutions and capture valuable organisational learning.

This two-day programme enhances the established 8D methodology with practical Artificial Intelligence assistance. Participants will learn how AI tools can help organise evidence, improve problem descriptions, generate investigative questions, expand potential root-cause hypotheses, compare corrective-action options, prepare implementation checklists and improve the clarity of 8D reports. AI-generated suggestions will be treated as inputs for investigation and must be validated using actual process data, workplace observation, technical expertise and appropriate testing. Through guided demonstrations, realistic case studies and team exercises, participants will apply the complete D1–D8 process and develop an AI-assisted 8D report. The programme is designed to help teams analyse problems more efficiently, ask better questions, improve documentation and develop stronger corrective actions while maintaining human judgement, evidence-based verification, data confidentiality and clear accountability.

LEARNING OUTCOMES

By the end of this workshop, participants will be able to:

√ Explain the purpose, structure and application of the complete 8D Problem-Solving Process.

√ Identify the appropriate role and limitations of AI within structured problem-solving.

√ Form an effective cross-functional problem-solving team with clear roles, responsibilities and decision-making authority.

√ Define workplace problems accurately using 5W2H and Is/Is Not analysis, supported by relevant facts, data and evidence.

√ Develop and monitor appropriate interim containment actions to protect customers and operations.

√ Apply Why-Why Analysis, Cause-and-Effect Diagrams and relevant data-analysis techniques to identify potential root causes.

√ Use AI responsibly to organise information, generate investigative questions, expand hypotheses and challenge assumptions.

√ Verify root causes through workplace observation, data analysis, reproduction, experiments or controlled testing.

√ Develop, evaluate and verify permanent corrective actions based on effectiveness, feasibility, risk, cost and sustainability.

√ Prepare implementation, effectiveness-monitoring and recurrence-prevention plans with clear responsibilities and timelines.

√ Complete and present an evidence-based 8D report that distinguishes verified findings, team decisions and AI-assisted contributions.

WHO SHOULD ATTEND?

This program is ideal for managers, supervisors, engineers, quality assurance personnel, and problem-solving teams across all departments. It is especially beneficial for any individual involved in operations, manufacturing, logistics, finance, HR, and customer service who need a structured approach to identifying, analysing, and resolving recurring issues to drive continuous improvement.

COURSE BENEFIT

This programme helps teams resolve recurring problems more systematically by combining proven 8D methodology with responsible AI assistance. Participants will be better equipped to define problems, strengthen root-cause analysis, evaluate corrective actions, improve 8D reporting and prevent recurrence while retaining evidence-based human decision-making.

TRAINING METHODOLOGY

The programme combines facilitated presentations, trainer demonstrations, guided AI prompting, practical case studies, group discussions, structured problem-solving exercises and an end-to-end 8D team project. Participants will use conventional 8D tools together with responsible AI-assisted techniques. Demonstrations may use ChatGPT, Microsoft Copilot or another approved generative AI tool. No programming or advanced AI knowledge is required.

TRAINING DURATION

Full 2 days training  (9:00 am-5:00 pm)

HRD CORP REGISTERED PROGRAM ID NOS

10001691028  

PUBLIC PROGRAM COURSE FEE – 2 DAYS (HYBRID TRAINING)

Face-to-Face Training (Penang)

Single Registration – RM1,580.00 nett per participant

Group Registration – RM1,180.00 nett per participant

Remote Online Training

Single Registration – RM1350.00 nett per participant

Group Registration – RM1,000.00 nett per participant

Group registration applies to a minimum of 4 participants from the same organisation. Participants may combine Face-to-Face and Remote Online attendance to qualify for the group discount. Fees are charged according to each participant’s selected training mode.

(The fee covers training materials, supplementary notes, a detailed training report with assessment and a Certificate of Completion)

OTHER IN-HOUSE & PUBLIC TRAINING ENQUIRIES

Looking for more training programmes or customised learning solutions for your organisation?

We offer a wide range of Public Training Programs and customised In-House Training to meet your organisation’s learning and development needs.

For programme details, training proposals, quotations or further enquiries, please contact us:

Email: [email protected]
Tel: +604-297 6881
WhatsApp: +60 11-1289 6881

For our latest public training schedules and upcoming programmes, please visit:

www.progresslink.com.my/events/

Register with us today! Training fees are eligible for claims under the HRD Corp Claimable Courses scheme.

REGISTER ONLINE