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Progress Link Training & Consultancy was established in 2004 as a registered training provider with HRDF and has since trained hundreds of companies and conducted thousands of  training sessions

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7 Quality Control Tools

16nov(nov 16)9:00 am17(nov 17)5:00 pm7 Quality Control Tools2 DAY PROGRAM (MON & TUE) VENUE: JAZZ HOTEL, PENANG

Event Details

INTRODUCTION

Why do quality problems keep recurring even after corrective actions have been taken? Why do teams sometimes struggle to identify the real causes of defects, variation and process inefficiencies despite having large amounts of operational data?

The Seven Quality Control Tools (7 QC Tools) provide a practical and systematic approach to analysing problems, identifying root causes and improving process performance. Popularised through the work of quality expert Kaoru Ishikawa, these tools were developed to make quality problem-solving accessible to employees at different levels, without requiring advanced statistical knowledge. When combined with the Plan-Do-Check-Act (PDCA) improvement cycle, the 7 QC Tools enable organisations to move from identifying a problem to analysing evidence, implementing improvements and monitoring results. Tools such as Check Sheets, Pareto Charts, Cause-and-Effect Diagrams, Histograms, Scatter Diagrams, Control Charts and Stratification / Process Analysis techniques help teams organise information, identify patterns and make more objective decisions.

This intensive 2-day programme is designed to develop participants’ practical competency in selecting, constructing, interpreting and applying the 7 QC Tools to workplace quality and process problems. Participants will learn how to collect meaningful data, prioritise key issues, analyse possible causes, identify variation and evaluate improvement opportunities using a structured problem-solving approach. Through practical exercises, case studies and workplace-based applications, participants will gain confidence in integrating these tools into daily quality control, problem solving, corrective action and continuous improvement activities. By the end of the programme, participants will be better equipped to reduce defects, prevent recurrence, improve process consistency and support a stronger data-driven quality culture within their organisation.

 

LEARNING OUTCOMES

√ Understand the purpose and application of the 7 QC Tools in quality control and process improvement.
√ Explain how data variation affects product and process quality.
√ Apply a structured problem-solving approach to identify and resolve quality issues.
√ Construct and interpret Histograms to analyse data distribution and variation.
√ Apply Pareto Charts to prioritise significant problems using the 80/20 principle.
√ Develop effective Check Sheets for systematic data collection and analysis.
√ Use Scatter Diagrams to identify relationships between variables.
√ Apply Control Charts (X̄-R, c and p Charts) to monitor process stability and detect abnormalities.
√ Use Stratification to separate and analyse data for clearer problem identification.
√ Develop and interpret Fishbone / Ishikawa Diagrams to identify potential root causes.
√ Apply the 8 Rules for Action to recognise out-of-control process conditions.
√ Integrate the 7 QC Tools with PDCA to support continuous quality and process improvement.

WHO SHOULD ATTEND?

This program is ideal for quality assurance and quality control personnel, process improvement teams, production supervisors, engineers, manufacturing personnel, operational managers, and anyone involved in quality control and continuous improvement initiatives.

COURSE BENEFITS

This training equips employees with essential problem-solving skills to enhance process efficiency, reduce defects, and drive data-driven decision-making. Businesses benefit from improved quality control, cost savings, regulatory compliance, and increased customer satisfaction. By fostering a culture of continuous improvement, organisations gain a competitive edge and achieve long-term operational excellence.

TRAINING METHODOLOGY

This program is ideal for quality assurance and quality control personnel, process improvement teams, production supervisors, engineers, manufacturing personnel, operational managers, and anyone involved in quality control and continuous improvement initiatives.

TRAINING DURATION

Full 2 day training (9:00 am – 5:00 pm)

PUBLIC PROGRAM COURSE FEE

Single Registration – RM 1480.00 nett per participant

Group Registration – RM 1,100.00 nett per participant

(Minimum 4 participants from the same organisation)

(The fee covers training materials, supplementary notes, a detailed training report with assessment and a Certificate of Completion)

IN-HOUSE TRAINING ENQUIRY

For more information regarding our In-House/ Public Program courses, please email us your inquiry at [email protected]
or to speak to our Sales Consultant at + 604- 297 6881 or 011-1289 6881.

For public program schedules, please visit our website: www.progresslink.com.my

 

Register with us today! Training fees are eligible for claims under the HRD Corp Claimable Courses scheme.

REGISTER ONLINE 






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    Time

    November 16, 2026 9:00 am - November 17, 2026 5:00 pm(GMT+08:00)

    Location

    JAZZ HOTEL PENANG

    1, Jalan Seri Tg Pinang, Seri Tanjung Pinang, 10470 Tanjung Tokong, Pulau Pinang

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    JAZZ HOTEL PENANG

    1, Jalan Seri Tg Pinang, Seri Tanjung Pinang, 10470 Tanjung Tokong, Pulau Pinang

    JAZZ HOTEL PENANG

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