Mastering Behavioural Interview and Selection Techniques

OVERVIEW

Employee turnover is a persistent and costly challenge for organisations, often resulting from ineffective hiring decisions. While traditional interviews may reveal a candidate’s confidence and communication skills, they frequently fail to provide a reliable assessment of actual job performance. Employers with the best intentions can be misled by candidates who interview well but lack the necessary competencies. To enhance the selection process, behavioural interviewing offers a structured, evidence-based approach that provides deeper insights into a candidate’s true capabilities.

Unlike conventional interviews that rely on generic questions and intuition, behavioural interviewing is rooted in the principle that past behaviour is the strongest predictor of future performance. This method focuses on competency-based questioning, requiring candidates to share real-life examples of how they have handled specific work situations. By assessing their past actions, hiring managers can determine whether an applicant possesses the necessary skills, problem-solving abilities, and cultural fit for the role. This structured technique reduces subjectivity, minimises bias, and leads to more reliable hiring decisions.

This intensive one-day course equips participants with the knowledge and skills to conduct effective behavioural interviews. Participants will learn how to define job-relevant competencies, craft strategic questions, and apply structured evaluation techniques. Through practical exercises, role-playing scenarios, and interactive discussions, attendees will develop the ability to build rapport with candidates, probe for meaningful responses, and accurately assess potential hires. Additionally, the course will address common interview pitfalls, unconscious biases, and best practices for making data-driven hiring decisions.

By the end of this training, participants will be equipped with a systematic, competency-based hiring approach applicable across industries and job levels. This methodology ensures better hiring outcomes, leading to reduced turnover, improved employee performance, and stronger organisational success.

LEARNING OUTCOMES

By the end of this workshop, participants will be able to:

√ Gain a comprehensive understanding of behavioural interviewing, its principles, and its significance in the hiring process.

√ Identify key competencies and skills required for specific job roles and align interview questions accordingly.

√ Formulate and ask effective behavioural-based questions that elicit detailed, job-relevant responses from candidates.

√ Apply the STAR method (Situation, Task, Action, Result) to assess candidates’ past behaviours and predict future performance.

√ Develop a structured and consistent interview process that ensures fairness and objectivity in candidate evaluation.

√ Use probing techniques effectively to gain deeper insights into a candidate’s experiences and problem-solving abilities.

√ Objectively evaluate and compare candidates based on competency-based grading criteria to support informed hiring decisions.

√ Recognise and mitigate common interview biases to improve the reliability and fairness of the selection process.

√ Understand the legal and ethical aspects of behavioural interviewing to ensure compliance with hiring regulations and best practices.

√ Provide constructive feedback to candidates and apply behavioural interview outcomes to make better hiring decisions.

COURSE BENEFITS

WHO SHOULD ATTEND?

This program is ideal for HR professionals, hiring managers, supervisors, recruiters, and business leaders involved in recruitment and for those who want to refine their interviewing skills and make more effective hiring decisions.

This workshop adopts a dynamic, learner-centred approach that seamlessly blend theory with practical application. Through interactive lectures, real-world case studies, and hands-on exercises, participants will engage in role-playing scenarios, interview simulations, and collaborative discussions, ensuring a deeper understanding and mastery of behavioural interviewing techniques.

TRAINING DURATION

Full 1 day training (9:00 am – 5:00 pm)

HRD CORP REGISTERED PROGRAM ID NOS
10001527473

PUBLIC PROGRAM COURSE FEE

Single Registration – RM 1,180.00 nett per participant

Group Registration – RM 900.00 nett per participant

(For 4 participants or more from the same organisation)

(The fee covers training materials, lunch, coffee/tea, snacks, supplementary notes, a detailed training report with assessment and a Certificate of Completion)

IN-HOUSE TRAINING ENQUIRY

For more information regarding our In-House/ Public Program courses, please email us your inquiry at sales@progresslink.com.my
or to speak to our Sales Consultant at + 604- 297 6881 or 011-1289 6881.

For public program schedules, please visit our website: www.progresslink.com.my

Register with us today! Training fees are eligible for claims under the HRD Corp Claimable Courses scheme.

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