ENHANCING COMMUNICATION AND INTERPERSONAL SKILLS

OVERVIEW

Workplace challenges often stem from poor communication and ineffective interpersonal skills, leading to misunderstandings, conflicts, and decreased productivity. Employees frequently encounter issues such as misinterpreted emails, unclear instructions, useless meetings, and difficult conversations with colleagues or clients. In high-pressure environments, a lack of active listening or the inability to express thoughts clearly can result in frustration, strained relationships, and lower job satisfaction. Furthermore, cultural differences, generational gaps, and varying communication styles can create barriers to collaboration, making it crucial for individuals to develop the skills necessary to navigate these complexities.

This two-day interactive workshop is designed to address these common workplace communication challenges and equips participants with practical strategies to enhance their professional interactions. By focusing on key areas such as active listening, non-verbal cues, negotiation, and conflict resolution, participants will learn how to foster stronger working relationships and create a more harmonious and productive work environment. For example, employees who struggle with giving and receiving feedback will gain techniques to handle constructive criticism professionally and use it for personal and team development. Similarly, those who find it difficult to voice concerns or ideas in meetings will practice assertive communication, ensuring their perspectives are heard and valued.

Through engaging discussions, real-world case studies, and hands-on exercises, participants will explore how improving their communication skills can enhance collaboration, reduce workplace tension, and contribute to career advancement. Employees who communicate effectively not only build trust and credibility with colleagues and supervisors but also strengthen teamwork and decision-making processes.

By the end of the workshop, participants will have a deeper understanding of how communication influences workplace dynamics and will be equipped with the tools to handle interactions confidently and professionally, ultimately leading to improved job performance and organisational success.

LEARNING OUTCOMES

By the end of this workshop, participants will be able to:

√ Understand the fundamentals of communication

√ Identify and adapt to different communication styles

√ Develop active listening and effective questioning skills

√ Enhance professional and empathetic communication

√ Apply emotional intelligence to workplace interactions

√ Resolve conflicts and navigate difficult conversations

√ Strengthen workplace relationships and networking skills

√ Deliver constructive feedback and manage workplace dynamics

√ Develop a personal action plan for continued growth

WHO SHOULD ATTEND?

This workshop is ideal for employees at all levels, including executives, managers, team leaders, and frontline staff who seek to improve their communication and interpersonal skills. It is particularly beneficial for customer service, sales, human resources, project management, and leadership professionals.

COURSE BENEFITS

Businesses benefit from improved teamwork, reduced conflicts, and enhanced productivity. Effective communication fosters collaboration, strengthens relationships, and improves decision-making. Investing in these skills enhances employee engagement, customer interactions, and workplace efficiency, leading to a more positive corporate culture and a competitive advantage.

TRAINING METHODOLOGY

This workshop employs a dynamic, learner-centered approach that blends theory with hands-on practice. Using a mix of interactive lectures, real-world case studies, and collaborative group activities, participants will engage in role-playing scenarios, problem-solving simulations, and peer discussions to reinforce key concepts.

TRAINING DURATION

Full 2 days training (9:00 am – 5:00 pm)

HRD CORP REGISTERED PROGRAM ID NOS
10001257391

PUBLIC PROGRAM COURSE FEE

Single Registration – RM 1,480.00 nett per participant

Group Registration – RM 1,110.00 nett per participant

(For 4 participants or more from the same organisation)

(The fee covers training materials, lunch, coffee/tea, snacks, supplementary notes, a detailed training report with assessment and a Certificate of Completion)

IN-HOUSE TRAINING ENQUIRY

For more information regarding our In-House/ Public Program courses, please email us your inquiry at sales@progresslink.com.my
or to speak to our Sales Consultant at + 604- 297 6881 or 011-1289 6881.

For public program schedules, please visit our website: www.progresslink.com.my

Register with us today! Training fees are eligible for claims under the HRD Corp Claimable Courses scheme.

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